Refund policy
We want you to be happy with your purchase from Tulipa Hair & Beauty Supplies.
Returns and Cancellations
For eligible online purchases, you have 14 calendar days from the day after you receive your order to tell us that you wish to cancel and return the goods.
After notifying us of your cancellation, the goods should be returned to us within 14 days.
Items should be returned in their original packaging wherever reasonably possible and should not be used beyond what is necessary to inspect them.
If an item has been handled more than would reasonably be necessary to establish its nature, characteristics or condition, we may be entitled to make an appropriate deduction from the refund for any reduction in value.
Please retain your receipt, order confirmation or other proof of purchase.
Hygiene and Sealed Beauty Products
For health protection and hygiene reasons, certain sealed hair, beauty, cosmetic or personal-care products may not be eligible for a change-of-mind return once their hygiene seal or protective packaging has been opened or removed.
This does not affect your rights if an item is faulty, damaged, incorrectly supplied or otherwise does not conform to your statutory rights.
Refunds
Once we receive your returned item, we will inspect it and notify you of the outcome.
Where a refund is due, it will normally be made using the same payment method used for the original purchase, unless otherwise agreed.
For an eligible cancellation, refunds will be processed in accordance with applicable UK consumer law.
Where applicable, we will also refund the cost of our standard delivery service. If you selected a more expensive or enhanced delivery option, any additional cost above our standard delivery charge may not be refundable.
Please allow additional time for your bank or card provider to process the refunded payment after we have issued it.
Return Postage
Where you are returning an eligible item because you have simply changed your mind, you will normally be responsible for the cost of returning the goods to us.
We recommend using a suitable tracked service and retaining proof of postage.
If the item is faulty, damaged, incorrectly supplied or not as described, we will arrange or reimburse reasonable return costs where required by law.
Faulty or Damaged Items
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as possible:
Email: info@tulipabeauty.co.uk
Telephone: 0116 2731 773
Please include your order details and a description of the problem.
We may ask you to provide photographs of the product, packaging or fault where this will help us investigate the matter.
Where necessary, we may ask for the item to be returned for inspection.
We will deal with faulty goods in accordance with your statutory rights, including any applicable rights to a refund, repair or replacement.
Faulty items can be returned free of charge where applicable.
Items That Cannot Normally Be Returned for Change of Mind
Unless faulty, certain products may not be eligible for return once opened or unsealed where they cannot reasonably be resold for health protection or hygiene reasons.
This may include certain cosmetics, hair and beauty products and personal-care products where a hygiene or protective seal has been broken.
Contact Us
If you have any questions about a return or refund, please contact:
Tulipa Hair & Beauty Supplies
Email: info@tulipabeauty.co.uk
Telephone: 0116 2731 773
Nothing in this policy affects your statutory rights under UK consumer law.
Last updated: 30 September 2026