Terms of service
This website is operated by Tulipa Hair & Beauty Supplies.
Throughout this website, the terms “we”, “us” and “our” refer to Tulipa Hair & Beauty Supplies.
By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service together with any other policies referred to on our website, including our Privacy Policy, Shipping Policy and Returns & Refund Policy.
Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the website or our services.
Our online store is hosted by Shopify, which provides the e-commerce platform through which we sell our products and services.
1. Online Store Terms
You must use our website and products only for lawful purposes.
You must not use the website in any way that breaches applicable laws or regulations, infringes intellectual property rights or introduces viruses, malware or other harmful code.
We reserve the right to restrict or terminate access to the website where these Terms are seriously breached.
2. General Conditions
We reserve the right to refuse or cancel an order where we have a legitimate reason to do so, subject to applicable law.
You may not reproduce, copy, sell, resell or exploit any part of our website, content or Service without our prior written permission.
3. Website Information
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
However, product descriptions, availability, prices and other information may occasionally contain errors or omissions.
We reserve the right to correct errors and update information where necessary.
4. Prices and Services
Prices may change from time to time without prior notice.
Any price change will not normally affect an order that has already been accepted by us.
We may modify, suspend or discontinue products or services where necessary.
Nothing in these Terms affects your statutory rights.
5. Products
We make reasonable efforts to display product photographs, colours and descriptions accurately.
Actual colours may vary slightly depending on your screen or device.
Product packaging may occasionally change without notice.
Products are subject to availability, and we reserve the right to limit quantities where reasonably necessary.
Professional hair and beauty products must be used in accordance with the manufacturer's instructions, warnings and safety information.
Where an allergy or sensitivity test is recommended, customers should follow the manufacturer's directions before using the product.
6. Orders and Payment
We reserve the right to refuse, limit or cancel an order where reasonably necessary, including where:
- a pricing or product information error has occurred;
- payment cannot be authorised;
- fraudulent activity is suspected;
- stock is unavailable; or
- an order appears to misuse an offer or promotion.
If an order is cancelled after payment has been taken, any amount due will be refunded using the appropriate payment method.
Customers are responsible for providing accurate billing, delivery and contact information.
7. Delivery
Delivery is subject to our separate Shipping Policy.
Delivery times are estimates unless expressly stated otherwise.
Where we arrange delivery to a consumer, responsibility for the goods remains with us until they are delivered to the customer or another person nominated by the customer, subject to applicable law.
8. Returns and Refunds
Returns, cancellations and refunds are governed by our Returns & Refund Policy and applicable UK consumer law.
Nothing in these Terms is intended to restrict your statutory rights.
9. Third-Party Services and Links
Our website may contain links to third-party websites, services or applications.
We are not responsible for the content, availability or practices of third-party websites.
Your use of third-party services may be subject to their own terms and privacy policies.
10. Reviews and Customer Content
If you submit reviews, photographs, feedback, suggestions or other content, you confirm that you have the right to provide that material.
You must not submit unlawful, defamatory, abusive, misleading, obscene or infringing content.
We may remove content that we reasonably believe breaches these Terms or applicable law.
11. Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
Please refer to that policy for details of how we collect, use, store and protect personal data.
12. Errors and Omissions
From time to time, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, availability, delivery charges or delivery times.
We reserve the right to correct such errors and update information.
Where an error affects an order you have already placed, we will deal with the matter in accordance with applicable law.
13. Prohibited Uses
You must not use this website:
- for unlawful or fraudulent activity;
- to infringe intellectual property rights;
- to submit false or misleading information;
- to upload viruses or harmful software;
- to collect another person's information unlawfully;
- to spam, scrape or interfere with the website;
- to bypass security measures; or
- to harass, threaten or unlawfully discriminate against another person.
We reserve the right to restrict access where these rules are seriously breached.
14. Limitation of Liability
We aim to provide a reliable and secure website but cannot guarantee that the website will always be available or completely error-free.
To the fullest extent permitted by law, we will not be liable for indirect or consequential losses arising from use of the website where such liability may lawfully be excluded.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
Nothing in these Terms affects your statutory consumer rights.
15. Intellectual Property
Unless otherwise stated, website content including our branding, text, graphics, photographs, logos and other materials belongs to Tulipa Hair & Beauty Supplies or is used with permission.
Content must not be reproduced or used commercially without our prior permission.
16. Severability
If any provision of these Terms is found to be unlawful or unenforceable, that provision will be modified or removed only to the extent necessary.
The remaining provisions will continue to apply.
17. Termination
You may stop using our website at any time.
We may suspend or terminate access where we reasonably believe that these Terms have been seriously breached or the website has been used unlawfully.
18. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that may apply.
19. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on this page.
Your continued use of the website after updated Terms take effect will be subject to the revised Terms.
20. Contact Information
Questions regarding these Terms of Service should be sent to:
Tulipa Hair & Beauty Supplies
Email: info@tulipabeauty.co.uk
Last updated: 30 September 2026